Store Policies

By purchasing from our store, you, the customer, acknowledge, agree and consent to the following:

Product warranties:

Products are warranted against defects.  (Contact the store for more information if you believe you have a defective product.)

Vendor supplied warranties are generally return-to-base, although there are some circumstances where warranty may be provided on an on-site or pick-up-and-return basis.  However, this is dependent on the vendor and offered from the vendor direct.  In cases where return-to-base warranty applies, customer is responsible for return shipping of the faulty products.

A special note for graphics cards buyers: please be aware that the use of graphics cards for bitcoin-mining purposes may have negative implications for their warranty coverage. If this concerns you, please consult the manufacturer(s).

Business Alias

The customer recognises that Silicon Harvest may be referred to in some records as “Ashen Glow Gaming Store”, which serves as a business alias.

Fraud and provision of customer information

Customers agree to provide correct information to the store for the purposes of fulfilling the order.  Falsified phone numbers and email addresses will be treated as fraud and reported to payment companies or police accordingly.  We report all chargeback fraud to the police.

No refund policy: the customer accepts that the store will not offer refunds except where legally required

The store is unable to offer refunds for change of mind or customers’ mistakes.  The onus of making the correct product selections falls to the customer.  The customer is responsible for doing their own research with regards to their product selections, which includes but is not limited to ensuring hardware compatibility before committing to a purchase.

No refund policy exceptions

If, in the unlikely event that a product can be shown to be defective, then of course, we will happily replace, repair or refund it, in accordance with the vendor’s warranty policies.

Likewise, if stock is unavailable contrary to front end indications – this can happen due to latency in the inventory reporting system – then we will refund you with our full apologies.

The store reserves all rights to cancel any purchase

The store may cancel and refund a purchase for any reason it deems legitimate.  This includes – but is not limited to – pricing errors.

Authorization to Leave (ATL)

We strongly advise against ATL, although we do understand the need for and accommodate ATL where required.  Where ATL is opted into by the customer either in the notes section of the order form or over the phone with Silicon Harvest staff, the customer accepts full responsibility for any delivery mishaps or stolen goods.  The customer agrees to waive all liabilities on the part of the store for any theft or missing goods after delivery by the courier.

Group buy terms and conditions:

  • Currently, the only methods of payment accepted for group buy payments are electronic bank transfer or PayPal.
  • Although we make every effort to progress the group buy when the target number sales is met, the store reserves the right to cancel the group buy.  In the event of cancellation, each customer will be issued a full refund.
  • The store may at its discretion extend the deadline attached to any group buy offers.  If this happens, customers will be informed of the deadline extension and given an option to withdraw from the deal should they wish.

Images are for illustrative purposes and only may not be exact

Due to the variations in makes, etc., it is not always possible to obtain exact images of our products. Whilst customers can rest assured that we do our best to make accurate representations, and that all images are a very good approximation of the product likeness, images may differ in minor respects from the actual product. We reserve the right for some creative license – we sometimes use dramatised images, which are Photoshopped for dramatic effect. We also Photoshop photo backdrops, for image quality purposes (e.g. anti-aliasing). JPG to PNG image conversions may also involve editing to obtain a transparent background, to meet website standards for consistency of presentation.

Lay-by

For lay-by purposes, all the following terms are binding.  Placing any order on lay-by will be taken to imply your commitment to the terms.  Pleas to ignorance will not be considered.

Security of the goods

Goods are held in your name only after your initial down payment is received.  However, security of the goods will not be guaranteed until the store has had the chance to act on your down payment to secure the goods.

Failure to pay on time

If you anticipate failing to make a payment on time and require more time, please contact the store for special consideration.  In the event that no agreement is reached, it will be considered that you have defaulted on your lay-by and you have forfeited any down-payments, fees and instalments paid to date on the goods in question.

Stock availability

The presentation of stock as available is only provisional and non-absolutely indicative.

Debt Recovery liabilities

By ordering or purchasing from our store, the customer agrees to be liable for the costs of debt recovery in the event that they enter into debt with the store over unpaid goods.  Further, it is agreed that the customer’s liability for debt recovery costs incurred by the store extends to invalid warranty claims.

Technical support

For products other than those assembled by us, we do not provide technical support.  Instead, it is expected you contact the official technical support hot lines.  Below is a non-exhaustive list of hot lines you can reach out to for technical support.  This information is provided as a courtesy only, and the table will be populated over time.  In most cases, you are expected to find your own way around Google and the Internet.

Product BrandTechnical Support hotlineWebsite
Canon AustraliaCall 13 13 83https://www.canon.com.au/support
MYOBCall 1300 555 123https://www.myob.com/au/contact-us
HPhttps://support.hp.com/au-en/contact-hp

All store users must, by virtue of using the store, understand and accept all the above terms.